These Terms & Conditions govern the use of the website, booking channels, services, facilities and offerings of Nimaya Resort & Spa, owned and operated by CBG HOSPITALITIES PRIVATE LIMITED.
By accessing this website, making a reservation, submitting an enquiry, visiting the resort or using any of our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions. If you do not agree with these Terms, you are requested not to use the website or services.
These Terms & Conditions should be read together with our Privacy Policy, booking terms, cancellation policy, refund policy and any other terms applicable to specific offers, packages, events or services.
Nimaya Resort & Spa is located at:
Near Kokda-kho, Dhar Mandav Road,
Village Mehdikhedi, P.O. Dhar – 454001,
District Dhar, Madhya Pradesh, India.
The website provides information about the resort, rooms and suites, dining, wellness, events, experiences, offers and other services available at Nimaya Resort & Spa.
This website is intended for personal and lawful use only. By using the website, you agree that:
CBG HOSPITALITIES PRIVATE LIMITED reserves the right to restrict, suspend or terminate access to the website or services if misuse, fraudulent activity or breach of these Terms is suspected.
The information on this website is provided for general guidance and guest convenience. While we make reasonable efforts to ensure that the information is accurate and updated, errors, omissions or changes may occur.
Room descriptions, images, facilities, menus, packages, activities, prices, availability and other details are subject to change without prior notice. Photographs and illustrations are indicative and may vary from the actual experience, room layout, view, décor or service.
Nimaya Resort & Spa does not warrant that the website will always be uninterrupted, error-free, secure or free from viruses or harmful components. Users are responsible for taking their own precautions while accessing the website.
Reservations may be made through the official website, email, phone, authorised travel partners, online travel platforms or directly with the reservations team.
A booking is considered confirmed only after the resort issues a written confirmation or booking reference, and after receipt of applicable advance payment, guarantee or deposit, wherever required.
By making a booking, you confirm that:
The resort reserves the right to refuse, cancel or modify bookings in case of incorrect information, payment failure, suspected fraud, technical error, rate error or circumstances beyond the resort’s control.
Room rates, package prices, event rates and service charges are subject to availability and may change without prior notice unless already confirmed in writing.
Rates may be quoted in Indian Rupees or any other currency as applicable. Taxes, government levies, service charges and other statutory charges will be charged as per prevailing law.
Payment may be required in full or in part at the time of booking, prior to arrival or during the stay, depending on the selected rate, package, season, event or booking channel.
The resort may verify payment details before confirming a booking. Any bank charges, payment gateway charges, foreign exchange charges or card-related charges shall be borne by the guest, where applicable.
Cancellation, amendment and refund terms may vary depending on the selected rate, package, offer, season, room category, event booking or booking channel.
Guests are advised to review the applicable cancellation and refund conditions at the time of booking. Any cancellation, no-show, early departure, date change or reduction in stay may attract charges as per the applicable policy.
Refunds, where applicable, will be processed in accordance with the booking terms and may take reasonable processing time depending on the payment method, bank or payment gateway.
Bookings made through third-party platforms, travel agents or online travel agencies will be governed by the cancellation and refund terms of the respective platform or agent, in addition to the resort’s applicable policies.
Standard check-in timing is 2:00 pm and check-out timing is 12:00 pm.
Early check-in and late check-out are subject to availability and may be chargeable. The resort reserves the right to charge for an additional night or applicable fee in case of delayed check-out beyond the permitted time.
Guests may be required to present valid government-issued photo identification at the time of check-in. Foreign nationals may be required to present valid passport, visa and other documents as required by law.
The resort reserves the right to refuse check-in if valid identification is not provided or if the information provided at the time of booking does not match the guest details.
All guests staying at Nimaya Resort & Spa must comply with applicable laws, government regulations and resort policies.
The resort may collect identification details, travel information and other guest information as required by law or for safety, security and operational purposes.
Guests are responsible for ensuring that all documents provided are valid, accurate and legally acceptable.
Policies relating to children, extra adults, extra beds, meals and occupancy may vary by room category, package or rate plan.
Guests must inform the resort in advance about the number of adults, children and any additional guests staying in the room. Additional charges may apply for extra guests, bedding, meals or services.
The resort reserves the right to deny accommodation or charge additional fees if the number of guests exceeds the confirmed occupancy.
Nimaya Resort & Spa is a pet-friendly retreat. Pets may be allowed at an additional charge and subject to prior approval from the resort team.
The resort team holds the discretion to allow or refuse entry of pets into the retreat. Pet owners are fully responsible for their pets at all times, including behaviour, hygiene, safety, damage or disturbance caused by them.
Nimaya Resort & Spa bears no responsibility for pets. A valid pet vaccination certificate is required. Guests travelling with pets are requested to contact the resort before check-in for detailed requirements and applicable charges.
Smoking is prohibited inside guest rooms, suites and indoor spaces at Nimaya Resort & Spa.
Guests may smoke in their room balconies or private garden areas, where available. Designated smoking areas are also provided in select public spaces across the resort.
Guests are requested to follow the resort’s smoking guidelines and avoid inconvenience to other guests. Cleaning charges or damage charges may apply in case of violation of the smoking policy.
Guests are expected to conduct themselves respectfully and responsibly during their stay. Any behaviour that causes disturbance, inconvenience, damage, risk, nuisance or discomfort to other guests, staff, property or the environment may result in action by the resort.
The resort reserves the right to refuse service, restrict access to facilities, remove guests from the premises or cancel a stay without refund in case of misconduct, illegal activity, abuse, violence, intoxication-related disturbance, damage to property or violation of resort rules.
Soft music may be played inside rooms, provided it does not disturb other guests. Loud music, especially late at night, is not encouraged and may be restricted in accordance with resort policy and local regulations.
Facilities such as restaurants, pool, spa, gym, salon, steam, sauna, kids’ zone, sports complex, indoor recreation, sightseeing tours and other experiences are subject to availability, timing, maintenance schedules, weather conditions and operational requirements.
Some services, facilities and experiences may be chargeable. Certain facilities may be reserved only for in-house guests.
The resort reserves the right to modify, suspend, close or restrict access to any facility or service temporarily for safety, maintenance, private events, weather, operational reasons or circumstances beyond its control.
Only the all-day dining restaurant, Mandu Ki Imli, is open to non-resident guests, subject to availability and prior reservation.
Zaika restaurant, the swimming pool and Saumya Spa are reserved exclusively for in-house guests. The resort reserves the right to regulate access to all dining and wellness facilities at its discretion.
Event bookings, weddings, corporate meetings, conferences, product launches, private celebrations and group stays are subject to separate proposals, contracts, payment schedules, cancellation terms and event-specific policies.
Venue availability, décor permissions, music timings, sound limits, vendor access, catering arrangements, guest capacity and use of outdoor spaces will be governed by resort policy and applicable law.
The resort reserves the right to approve external vendors, event setups, sound arrangements, décor material, fireworks, photography, videography and any other event-related requirement.
Guests and event organisers will be responsible for damage, additional cleaning, overtime, extra manpower, government permissions, statutory approvals or any other charges arising from the event.
Guests will be held responsible for any damage, loss or breakage caused to resort property, rooms, fixtures, equipment, linen, furniture, artwork, landscaping or facilities by them, their visitors, children, pets, vendors or invitees.
The resort reserves the right to charge the guest for repair, replacement, cleaning or restoration costs as deemed appropriate.
Guests are responsible for their personal belongings, valuables, luggage, vehicles and items brought into the resort.
The resort will not be liable for loss, theft, damage or misplacement of personal belongings unless caused by proven negligence of the resort. Guests are advised to use in-room safety facilities, where available, and exercise due care.
Lost and found items may be held by the resort for a reasonable period in accordance with internal policy. Perishable, unsafe or unclaimed items may be disposed of at the resort’s discretion.
Parking may be available for guests, subject to space and availability. Vehicles are parked at the owner’s risk.
The resort is not responsible for loss, theft, damage or accidents involving vehicles parked on or near the premises, unless caused by proven negligence of the resort.
Drivers may use the driver dormitory facility at an additional charge, subject to availability. This facility includes the driver’s stay, bathing facilities and meals.
Guests are requested to follow all safety instructions, signage, pool rules, spa guidelines, sports facility rules and staff directions while using resort facilities.
Use of the pool, gym, sports facilities, bicycles, outdoor areas, trails, spa, steam, sauna and other facilities is at the guest’s own risk. Guests with medical conditions, injuries, pregnancy or special health concerns should consult a doctor before using any wellness, spa, fitness or recreational service.
CCTV surveillance may be used in public areas for safety and security purposes. CCTV is not installed in private guest rooms or areas where guests have a reasonable expectation of privacy.
Nimaya Resort & Spa and CBG HOSPITALITIES PRIVATE LIMITED shall not be liable for failure or delay in performance of obligations due to events beyond reasonable control.
Such events may include natural disasters, floods, fire, storms, epidemics, pandemics, government restrictions, strikes, labour disputes, power failure, technical failure, road closures, civil unrest, acts of terrorism, war, accidents, changes in law or any other circumstances beyond the resort’s control.
In such cases, the resort may modify, postpone, cancel or offer alternative arrangements at its discretion, subject to applicable law and booking conditions.
The resort may assist guests with third-party services such as transfers, sightseeing, guides, travel arrangements, experiences, vendors, event services or other external services.
Such third-party services are provided by independent providers and may be subject to their own terms, conditions, charges and policies.
Nimaya Resort & Spa shall not be liable for acts, omissions, delays, accidents, losses, cancellations or service deficiencies caused by third-party providers.
All content on the website, including text, images, photographs, videos, logos, design, graphics, icons, layout, brand names and other material, is owned by or licensed to Nimaya Resort & Spa and/or CBG HOSPITALITIES PRIVATE LIMITED.
No website content may be copied, reproduced, modified, distributed, published, displayed, transmitted or used for commercial purposes without prior written consent.
The names “Nimaya”, “Nimaya Resort & Spa” and related marks, designs and brand elements may not be used in any manner without permission.
The website may contain links to third-party websites, booking platforms, payment gateways, social media pages or other external resources.
Such links are provided for convenience only. Nimaya Resort & Spa and CBG HOSPITALITIES PRIVATE LIMITED do not control, endorse or accept responsibility for the content, policies, security or practices of third-party websites.
Guests and users are advised to review the terms and privacy policies of third-party websites before using them.
The collection, use, storage and protection of personal information is governed by the Privacy Policy of Nimaya Resort & Spa.
By using the website, making a booking or using our services, you agree to the collection and use of your personal information in accordance with the Privacy Policy.
To the fullest extent permitted by law, Nimaya Resort & Spa and CBG HOSPITALITIES PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential or punitive loss or damage arising from the use of the website, booking channels, resort services, third-party services or reliance on website information.
The resort’s liability, if any, shall be limited to the amount paid by the guest for the specific service giving rise to the claim, subject to applicable law.
Nothing in these Terms shall exclude liability that cannot be excluded under applicable law.
CBG HOSPITALITIES PRIVATE LIMITED reserves the right to update, amend, modify or replace these Terms & Conditions at any time without prior notice.
The updated Terms will be posted on the website. Continued use of the website or services after any change means that you accept the revised Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, any disputes arising out of or in connection with these Terms, the website, bookings, stay, services or use of resort facilities shall be subject to the jurisdiction of the competent courts in Madhya Pradesh, India.
For queries regarding these Terms & Conditions, bookings or resort services, please contact:
By accessing the website, making a reservation, visiting Nimaya Resort & Spa or using any of our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Valid credit card details are required to guarantee the booking. Validation charge may appear on guest credit card statement
Please note that a change in the length or dates of your reservation may result in a rate change
Hotel's standard cancellation policy will be applicable. Retention would be charged as per the hotel policy.
Taxes extra as applicable
The offer is applicable at participating hotels on select days of the week only and is subject to availability.
